|
|
REFUND POLICY
WWW.PSYCHCEU.COM
SATISFACTION GUARANTEE. All
of our courses are 100% guaranteed, If you purchase a course and you are
not completely satisfied, we will refund the purchase price (excluding
shipping and handing) prior to a Certificate of Complation being issued.
Please call us at 888-777-3773 or e-mail us at info@psycheu.com to obtain authorization for your return, as it helps us to improve if we know the reasons that the course not meet your needs. Upon receipt of any shipped materials (if you ordered any texts or DVDs from us) we then issue a credit to your account. If you ordered online materials only, we will credit you the same day. We can only offer credit within sixty days of a purchase, according to our credit card authorizer. After sixty days, we will offer you a credit toward another course.
While it is your responsibility to check with your state licensing board to ascertain if a course meets its standards, we understand that these standards do sometimes change in the time interval between purchasing and completing a course. If for any reason your state does not accept the course(s), www.psychceu.com will refund your payment upon receiving your written notice and a copy of the state board rejection letter for the CE credits you received from www.psychceu.com.
If a grievance concerns a course offering, its content, level of presentation, or the post-test, the president or administrator will offer a full refund, as all of www.psychceu.com’s courses are 100% guaranteed. If you purchase a course and don’t like it, prior to the receipt of the certificate or letter of completion, you may return the materials in their original condition. www.psychceu.com will then refund the purchase price, less postage and handling.
If the material in any course is not satisfactory for any reason, (including evoking too much personal discomfort or stress to complete the course), please remember that are courses are 100% guaranteed. If you purchase a course and do not like it, for any reason, return the materials to us in their original condition, prior to the issuance of a Certificate of Completion, we will refund the purchase price, less postage and handling.
GRIEVANCE PROCEDURE
www.psychceu.com is
fully committed to conducting all activities in strict conformance
with the American Psychological Association's
Ethical Principles of Psychologists. www.psychceu.com will
comply with all legal and ethical responsibilities to be non-discriminatory
in promotional activities, program content and in the treatment of
program participants. The monitoring and assessment of compliance
with these standards will be the responsibility of the Program Committee
in consultation with our Psychologist consultants and the President
of www.psychceu.com 1.
If the grievance concerns an author, the
content presented by the author, or the style of presentation,
the individual filing the grievance will be asked to put his/her
comments in written format, or to call or e-mail the president.
The president will then pass on the comments to the author, assuring
the confidentiality of the grieved individual. |
www.psychceu.com takes privacy and confidentiality very seriously!
Confidentiality
As you navigate our site, you will see that all confidential information
is accessible only to clinicians who have enrolled in a course, and have
received a password. The PsychCEU Forum is also password protected, and
will be monitored for confidentiality.
E-mail
list
Our e-mail list is created from people who have e-mailed us, asking to be
included, and students who have taken our courses. We do not take e-mail
addresses from those who are just visiting our site. If you are on the e-mail
list, and do not wan tot receive e-mails from us, then please send us an
e-mail to that effect.
We will never sell or trade our e-mail list.
Cookies
A cookie is a piece of data stored on the user’s computer tied to information
about the user. Cookies are bits of information that a
website sends to your web browser that helps the site remember information
about you and your preferences. "Session" cookies are temporary
bits of information that are erased once you exit your Web browser window
or otherwise turn your computer off. Session cookies are used to improve
navigation on Web sites and to collect aggregate statistical information.
This site uses session cookies.
"Persistent" cookies are more permanent bits of information that are
placed on the hard drive of your computer and stay there unless you delete the
cookie. Persistent cookies store information on your computer for a number of
purposes, such as retrieving certain information you have previously provided
(e.g., passwords), helping to determine what areas of the website visitors find
most valuable, and customizing the website based on your preferences. This site
uses persistent cookies.
"Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible
GIFs, and 1-by - GIFs) are smaller than cookies and tell the Web site server
information such as the IP address and browser type related to the visitor's
computer. We use Internet tags at this site. These tags indicate how many times
a page is opened and which information is consulted. We do not collect or seek
personally identifiable information through these tags.
"Navigational data" ("log files," "server logs," and "clickstream" data)
are used for system management, to improve the content of the site, market research
purposes, and to communicate information to visitors. This site uses navigational
data.
Use and Disclosure of Information
Except as otherwise stated, we may use your information to improve the content
of our site, to customize the site to your preferences, to communicate information
to you (if you have requested it), for our marketing and research purposes,
and for the purposes specified in this Privacy Policy.
Statistics
We collect no personal information about you when you visit www.psychceu.com,
We do collect and store certain anonymous information automatically, including:
* the Internet Protocol (IP) address of the domain from which you access the
Internet (i.e. 123.456.789.012) whether yours individually or provided as a
proxy by your Internet Service Provider (ISP)
* the date and time you access our site
* the pages you peruse (recorded by the text and graphics files that compose
that page)
* the Internet address of the Website from which you linked directly to our
site.
We use this information to help us make our site more useful to our visitors,
such as assessing what pages is the most viewed, the least viewed, and seeing
traffic patterns regarding how people navigate through the site.
We know, for example, that in May 2003, we got the most visitors on Thursdays,
and that we had people from every continent,
(except Antarctica!) visit our website. We
do not know, however, who you are, or your e-mail address!
This information is not shared
with anyone beyond the support staff to this web site. We do not know who is
accessing us, so the information we receive is strictly anonymous.
We
do adhere to the American
Psychological Association's Ethical Principles of Psychologists. Our
courses are carefully screened by the Planning Committee to adhere
to APA standards. We also require authors who compose Internet
courses specifically for us follow APA ethical standards. Many
of our courses contain case material, and may use the methods of
qualitative research and analysis, in-depth interviews and ethnographic
studies. The psychotherapeutic techniques depicted may include play
therapy, sandplay therapy, dream analysis, drawing analysis, client
and therapist self-report, etc. The materials presented may be considered
non-traditional and may be controversial, and may not have widespread
endorsement within the profession. www.psychceu.com maintains responsibility
for the program and its content.
888-777-3773
